Terms Of Service

Last Updated: October 5, 2026

Welcome to Email Automation Agency. These Terms of Service (“Terms”) govern your access to and use of the Email Automation Agency website and services.

By accessing our website or purchasing, accessing, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Our Services

Email Automation Agency provides email marketing, email automation, lead nurturing, campaign management, CRM integration, marketing automation, and related services for businesses.

Our services may include:

  • Email campaign setup and management
  • Automated email sequences
  • Lead nurturing workflows
  • Customer onboarding and follow-up automation
  • Email marketing strategy
  • Email copywriting and campaign content
  • CRM and marketing platform integrations
  • Lead segmentation and list management
  • Email personalization
  • Campaign analytics and reporting
  • Email deliverability support
  • Marketing workflow automation
  • Customer lifecycle automation
  • Related consulting and automation services

Specific features, services, limits, integrations, pricing, and availability may vary depending on the plan, package, or service selected.

2. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law to use our paid services.

If you use our services on behalf of a company, business, or organization, you represent that you have authority to bind that organization to these Terms.

3. Account and Customer Information

Certain services may require you to provide account, business, contact, billing, marketing, or platform information.

You agree to provide accurate and current information and to update information when necessary.

You are responsible for maintaining the security of credentials associated with your accounts and connected third-party platforms.

You are also responsible for activities carried out through your account or through third-party accounts that you authorize us to access.

Please notify us promptly if you believe your account or connected services have been accessed without authorization.

4. Free Trial

Where offered, eligible customers may receive a free trial period.

The availability and duration of a free trial may vary according to the offer presented at signup.

Unless otherwise stated, a payment method is not required to begin the advertised trial.

Trial features may be subject to usage limits, platform limitations, or other restrictions.

We reserve the right to modify, suspend, or discontinue a trial offer where reasonably necessary.

5. Subscriptions and Payments

Paid plans and services are billed according to the pricing and billing terms displayed at the time of purchase or provided in a written agreement.

You agree to provide accurate billing information and authorize the applicable payment provider to process charges associated with your selected plan or services.

Unless otherwise stated, recurring subscriptions may automatically renew for the applicable billing period.

You may cancel your subscription according to the cancellation process provided with your account or by contacting us.

Cancellation may stop future charges but does not necessarily result in a refund for amounts already charged unless a refund is required by applicable law or expressly provided under the applicable service terms.

Additional charges may apply for services, usage, integrations, custom work, or third-party services not included in your selected plan.

6. Refunds

Refund eligibility depends on the applicable plan, purchase terms, service agreement, and applicable law.

Any specific refund policy presented at checkout or in a written agreement with you will apply to the relevant purchase.

Because certain services may involve custom strategy, setup, campaign development, configuration, or other work performed specifically for a customer, fees for completed services may be non-refundable unless otherwise agreed in writing or required by applicable law.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

7. Customer Responsibilities

You are responsible for:

  • Providing accurate business information and content
  • Providing information necessary to configure your email automation systems
  • Providing access to relevant platforms where required
  • Ensuring that content supplied to us may legally be used for the requested service
  • Reviewing email campaigns, sequences, workflows, and automation rules
  • Ensuring that your email marketing complies with applicable laws and regulations
  • Obtaining all necessary permissions and consents from recipients
  • Maintaining appropriate unsubscribe and preference-management processes
  • Ensuring that contact lists are obtained and maintained lawfully
  • Providing accurate sender and business information
  • Maintaining appropriate oversight of automated communications
  • Using our services only for lawful purposes

You must not use our services to facilitate fraud, harassment, discrimination, illegal activity, malicious activity, unauthorized communications, or violations of another person’s rights.

8. Email Marketing Compliance

You are responsible for ensuring that your use of our services complies with all applicable email marketing, privacy, advertising, consumer protection, and data protection laws and regulations.

Depending on your location and the location of your recipients, these requirements may include laws and regulations relating to:

  • Marketing consent
  • Commercial email communications
  • Unsubscribe requests
  • Opt-out mechanisms
  • Data protection
  • Privacy notices
  • Consumer rights
  • Promotional communications
  • Electronic communications

You are responsible for ensuring that recipients have been lawfully added to your email lists and that you have the necessary permissions to send communications to them.

We may provide technical tools or recommendations intended to support compliance, but we do not guarantee that your use of our services will satisfy every legal requirement applicable to your business.

9. Customer Content

You may provide content to us for the purpose of creating, configuring, or operating your email campaigns and automation systems, including:

  • Email lists
  • Customer information
  • Contact information
  • Email copy
  • Brand materials
  • Images
  • Product information
  • Website content
  • Marketing materials
  • Business information
  • Customer segments
  • Campaign instructions
  • Automation workflows
  • Templates
  • Other business materials

Together, these materials may be referred to as “Customer Content.”

You retain ownership of your Customer Content.

You grant us the limited rights necessary to host, process, reproduce, transmit, modify, configure, and otherwise use Customer Content solely as reasonably necessary to provide the services to you.

You represent that you have the rights, permissions, and lawful authority necessary for us to process the Customer Content for these purposes.

10. Email Campaigns and Automated Communications

Our services may create or facilitate automated communications on your behalf.

You are responsible for reviewing and approving campaigns, email sequences, automation workflows, recipient lists, targeting rules, and other communications before they are sent where appropriate.

Automated systems may operate according to rules, triggers, schedules, integrations, or conditions configured by you or on your behalf.

We are not responsible for communications sent as a result of inaccurate information, incorrect configuration, unauthorized account access, improper integrations, or instructions provided by you.

11. AI and Automated Content

Certain services may use artificial intelligence, machine-learning systems, or other automated technologies to assist with email copywriting, personalization, segmentation, workflow creation, analysis, or other services.

AI-generated or automatically generated content may contain errors, omissions, outdated information, or unexpected results.

You are responsible for reviewing and approving AI-generated or automatically generated content before using it in customer-facing communications where appropriate.

You should not rely on AI-generated content as a substitute for professional legal, financial, medical, or other specialized advice.

We do not guarantee that automatically generated content will always be accurate, complete, appropriate, compliant, or suitable for a particular purpose.

12. Third-Party Integrations

Our services may integrate with third-party platforms such as:

  • Email marketing platforms
  • CRM systems
  • Customer databases
  • E-commerce platforms
  • Website platforms
  • Analytics tools
  • Payment providers
  • Communication platforms
  • Automation platforms
  • Scheduling systems
  • Other business software

Third-party services are controlled by their respective providers and may have separate terms, policies, fees, limitations, and privacy practices.

You authorize us to access and use connected third-party services as reasonably necessary to provide the services you request.

We are not responsible for outages, changes, limitations, security incidents, account restrictions, deliverability issues, pricing changes, or policies of third-party platforms that are outside our reasonable control.

13. Intellectual Property

The Email Automation Agency website, branding, original content, software components, designs, documentation, processes, templates, methodologies, and other materials provided by us are owned by or licensed to Email Automation Agency unless otherwise stated.

You may not copy, reproduce, distribute, modify, reverse engineer, resell, or commercially exploit our proprietary materials without our prior written permission, except where permitted by applicable law.

Customer Content remains the property of the customer or its respective owner.

Unless otherwise agreed in writing, we retain ownership of our pre-existing templates, systems, processes, methodologies, frameworks, know-how, and reusable materials used to provide services.

14. Acceptable Use

You agree not to use our website or services to:

  • Violate any applicable law or regulation
  • Send spam or unauthorized commercial communications
  • Send emails to unlawfully obtained contact lists
  • Infringe intellectual property or privacy rights
  • Impersonate another person or organization
  • Distribute malware or harmful code
  • Attempt to gain unauthorized access to systems or accounts
  • Interfere with the operation or security of our services
  • Circumvent service limitations or security measures
  • Send deceptive, fraudulent, or misleading communications
  • Abuse, harass, threaten, or harm other people
  • Promote illegal products, services, or activities
  • Use our services to facilitate unlawful activity
  • Engage in activity that could materially damage email deliverability or sender reputation
  • Violate the terms or acceptable-use requirements of connected third-party platforms

We may suspend or terminate access where we reasonably believe the services are being misused or these Terms are being violated.

15. Email Deliverability

Email deliverability can be affected by many factors outside our control, including recipient behavior, email providers, sender reputation, domain configuration, content, authentication settings, spam filters, blacklists, third-party platforms, and changes to email provider policies.

We may provide deliverability recommendations, configuration assistance, or optimization services, but we do not guarantee:

  • A particular inbox placement rate
  • That emails will never be marked as spam
  • That emails will be delivered to every recipient
  • That a domain or IP address will never be blocked or restricted
  • A particular sender reputation
  • A particular open rate, click rate, conversion rate, or response rate

16. Service Availability

We aim to provide reliable and continuous services, but we do not guarantee that our website or services will always be available, uninterrupted, secure, or error-free.

Services may occasionally be unavailable because of maintenance, upgrades, technical problems, third-party outages, platform restrictions, internet failures, or circumstances outside our reasonable control.

17. Modifications to Services

We may modify, update, suspend, or discontinue features of our services from time to time.

Where reasonably practical, we will provide notice of material changes that significantly affect active customers.

Changes to third-party platforms or integrations may require corresponding changes to our services.

18. Termination

You may stop using our services at any time, subject to any applicable subscription or contractual terms.

We may suspend or terminate access if:

  • You materially violate these Terms
  • Your use creates a security or legal risk
  • Payment obligations remain unpaid
  • You use the services for unlawful or prohibited purposes
  • You send unauthorized or unlawful communications
  • Your use materially threatens service availability or deliverability
  • We are required to do so by law
  • A relevant third-party platform terminates or restricts access necessary for our services

Upon termination, certain provisions of these Terms that by their nature should survive termination will remain in effect.

19. Disclaimers

To the maximum extent permitted by applicable law, our services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Email campaigns will always be delivered
  • Emails will reach recipients’ primary inboxes
  • Email content will always be error-free
  • Automated workflows will always operate without errors
  • Third-party integrations will always function
  • Services will always be available
  • Campaigns will produce a particular number of leads or customers
  • Campaigns will generate a particular revenue or return on investment
  • Services will achieve a particular open, click, response, or conversion rate
  • Your use of the services will comply with every law applicable to your business
  • Services will produce a particular marketing or business outcome

Any examples, statistics, case studies, testimonials, performance information, or results presented on our website are illustrative and should not be understood as a guarantee of future results.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Email Automation Agency and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the services.

This may include, to the extent permitted by law, losses resulting from:

  • Lost revenue
  • Lost profits
  • Lost business opportunities
  • Lost customers
  • Lost data
  • Email deliverability problems
  • Account suspension by third-party platforms
  • Third-party service outages
  • Marketing performance
  • Unauthorized access caused by circumstances outside our reasonable control

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

Any additional limitation or liability terms contained in a separate written service agreement may also apply.

21. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Email Automation Agency and its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, costs, and expenses arising from:

  • Your misuse of the services
  • Your violation of these Terms
  • Your violation of applicable law
  • Your Customer Content
  • Your email campaigns or communications
  • Your contact lists or recipient data
  • Your failure to obtain required consent or permissions
  • Your violation of another person’s rights
  • Your use of third-party platforms or integrations

22. Governing Law

These Terms will be governed by the laws of [Insert State/Country], without regard to conflict-of-law principles, unless applicable law requires otherwise.

Any disputes will be handled in the courts having appropriate jurisdiction in [Insert Location], unless otherwise required by applicable law.

23. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

24. Contact Us

If you have questions about these Terms, please contact us:

Email Automation Agency
Legal Business Name: [Insert legal business name]
Address: [Insert business address]
Email: [Insert legal/contact email]
Phone: [Insert phone number, if applicable]

Website: https://emailautomation.agency/